Quality Policy

HOQ Management Services Pvt. Ltd. is committed to delivering certification and compliance services in an independent, impartial, and value-driven manner. We provide management system certification services for QMS, EMS, OHSMS, FSMS, EnMS, ITSMS, and ISMS, ensuring satisfaction of both our clients and relevant accreditation requirements.

We achieve this commitment by:

• Delivering services through qualified and competent personnel

• Continuously improving staff competency through training and periodic evaluation

• Promoting continual improvement in our certification activities through internal audits, management reviews, and structured feedback systems

• Ensuring our services remain accessible to all clients without financial or other undue influence

• Operating all procedures and guidelines in a fair, ethical, and non-discriminatory manner

Our objective is to provide reliable certification services that enhance system performance, compliance, and organizational credibility.

Impartiality Policy

The Top Management of HOQ Management Services Pvt. Ltd. recognizes the critical importance of impartiality in certification activities. We actively manage conflicts of interest and ensure objectivity in all certification decisions.

Our impartiality commitments include:

1. No Consultancy Conflict
   HOQ, its staff, auditors, subcontractors, and partners shall not engage in the design, implementation, or maintenance (including internal audits) of management systems for certification clients, nor have been involved in such activities within the past two years.

2. Commitment to Trust & Integrity
   We uphold the principles of impartiality, competence, responsibility, openness, confidentiality, and responsiveness to complaints, while actively addressing risks such as self-interest, self-review, familiarity, and intimidation threats.

3. Conflict of Interest Risk Management
   HOQ identifies and evaluates risks to impartiality arising from relationships with personnel, subcontractors, and associated organizations. Ongoing risk assessments are conducted to eliminate or minimize threats, and these are reviewed during management review meetings.

4. Professional & Independent Certification
   We are committed to providing high-quality, professional, and impartial certification services in accordance with applicable international standards, regulatory requirements, and accreditation guidelines.

5. Leadership Responsibility
   Top management holds ultimate authority and responsibility for ensuring the effective operation of the management system and for providing adequate resources.

6. Personnel Commitment
   All personnel involved in certification activities are required to understand this policy, follow established procedures, and maintain continued professional competence.