ISO 20000-1:2018 – IT Service Management System (ITSMS)

Need for ISO 20000-1:2018

ISO 20000-1:2018 is the international standard for IT Service Management Systems (ITSMS). It focuses on the effective delivery and management of IT services. The system follows the PDCA (Plan–Do–Check–Act) model and ensures a structured flow of information along with security, safety, and risk prevention.

The standard defines requirements related to the design, transition, delivery, and continual improvement of IT services to meet agreed service levels and customer expectations.

Role of HOQ

HOQ Management Services Pvt. Ltd. (HOQ) has a team of experienced Auditors, Lead Auditors, and Technical Experts who conduct value-added audits and support the continual improvement of your organization.

HOQ performs a two-stage audit process, after which your organization becomes eligible for ISO 20000-1:2018 certification — often required by customers and for tender participation.

Why Choose HOQ?

• Value-added two-step certification process

• Timely delivery of certificates as committed

• 24×7 support from our executive team

• Online processing from application to certification decision

Benefits of ISO 20000-1:2018 Certification

• Assurance that IT services meet client service requirements

• Consistent service delivery across all providers, including supply chain partners

• Improved design, transition, delivery, and continual improvement of services through an effective Service Management System (SMS)

• Effective monitoring, measurement, and implementation of corrective and preventive actions