Certification Process

The certification process at HOQ Management Services Pvt. Ltd. follows a structured and internationally accepted approach to ensure credibility, transparency, and effectiveness.

Key Stages of Certification

1. Application

2. Application / Contract Review

3. Stage 1 Audit

4. Stage 2 Audit

5. Surveillance Audits

6. Recertification Audit

1. Application

Enquiries can be made via phone, email, website form, or written communication. Upon request, the application form is shared with the client. The completed application provides essential information about the organization’s scope, size, and management system.

2. Application & Contract Review

After receiving the completed application, HOQ reviews the information to ensure readiness and scope clarity. A formal proposal and certification agreement are issued to the client before proceeding with audit planning.

3. Initial Certification Audit

Stage 1 Audit (Readiness Review)

This stage evaluates the organization’s preparedness for certification and includes:

• Review of documented management system

• Understanding of site conditions and operations

• Identification of key processes and legal requirements

• Evaluation of internal audits and management review

• Identification of gaps requiring corrective action

A Stage 1 report is issued, and Stage 2 planning is finalized.

Stage 2 Audit (Certification Assessment)

This is the main certification audit conducted at the client’s site(s) to verify effective implementation of the management system.

The audit includes:

• Verification of conformity to applicable ISO standard requirements

• Evaluation of operational controls and process effectiveness

• Assessment of legal and regulatory compliance

• Review of performance monitoring and improvement activities

• Verification of internal audits and management review

• Confirmation of staff competence and responsibilities

Nonconformities are documented and discussed during the closing meeting. Certification is recommended only after satisfactory corrective actions.

Certification Decision

Certification decisions are made based on:

• Audit reports

• Status of nonconformities and corrective actions

• Verification of application information

• Audit team recommendations

Certificates are issued after an independent review process.

4. Surveillance Audits

Surveillance audits are conducted at least once per year to ensure the management system continues to meet standard requirements.

These audits verify:

• Ongoing system effectiveness

• Implementation of corrective actions

• Management of changes

• Continual improvement

• Continued legal and regulatory compliance

5. Recertification Audit

Recertification occurs every three years. This audit confirms the overall effectiveness and continued suitability of the management system. It is conducted before certificate expiry to ensure uninterrupted certification status.

HOQ ensures that all audits are conducted by competent auditors, following impartial and internationally recognized certification practices.